Cancellation instructions

Right of cancellation in respect of services

The services are delivered on the basis of orders. The customer places an order for the Services on the platform. The customer undertakes to purchase the Service when submitting an order through the platform. A binding agreement between the Parties is executed when an order confirmation has been sent to the Customer.

In accordance with the Consumer Protection Act, a consumer has the right to cancel a distance selling contract concerning the Service within 14 days after the contract is executed.

  1. If, however, the Customer wishes to have the Service commenced before the end of the cancellation period and the Service has been completed in full before the end of the cancellation period, there is no right of cancellation.
  2. If the Service has been commenced at the Customer’s request during the cancellation period but has not been completed at the time the Customer makes the cancellation, the Customer shall pay the Service Provider reasonable compensation, i.e. a proportional share of the total price of the Service.

If you wish to exercise your right of cancellation, you must inform us in an unequivocal manner, for example by means of the online form or by telephone. In the notification, please indicate which product or service you wish to cancel, your name, address, telephone number and any e-mail address.

If you cancel online, we will notify you immediately upon receipt of your notification.

In order to comply with the cancellation deadline, it is sufficient to submit your notice of exercising your right of cancellation before the end of the cancellation period.

Effects of cancellation on services

If the service has been activated before the end of the cancellation period at your request, we will charge reasonable compensation for the service used.