Here you can find answers to the most frequently asked questions concerning the use of the HemmaKoti.com service. If you have any questions and cannot find the answer here, you can always contact us by email email@example.com, by submitting a contact request via the chat feature or by calling us at +358 (0)29 1700775 (Mon–Fri from 9 a.m. to 2 p.m.).
After a work order is completing, you can rate the service from the service order view when logged in. There are five stars next to the service provider’s photo. The rating scale is from 1 to 5 stars. Click the star to change the colour. Five stars is the best rating. The more ratings a service provider receives, the better each customer can compare different service providers.
The average rating given is displayed in the search results for each service provider. The ratings are displayed when the service provider has completed work orders or the rating has been made by the customer.
You can discuss and ask questions in the My Orders menu for each selected service. Here, you can, for example, specify the time estimate and discuss any tools and the content of the work. Detailed address information is also exchanged securely in the chat. The chat will remain open until the scheduled time of the service and for 48 hours after the completion of the work.
The use of the HemmaKoti.com online service is completely free of charge. A payment obligation arises between the service provider and the customer, for which we offer the Paytrail online payment service.
You can also order services for another person. There are two different ways of doing this.